This policy explains how Budgie Audio collects, uses, stores, and protects personal information when you visit the website, register an account, make a purchase, or use our software, and how you can manage that information.
1. Information we collect
Account information: display name, email address, a secure password hash, email-verification status, and login-session information.
Purchases and licensing: ordered products, payment status, currency, amount, payment-provider transaction identifiers, activation-code status, product licenses, and authorized devices. We do not store complete card numbers or payment-account passwords.
Device and software information: device identifiers, public keys, operating system and platform, application or plug-in type, license and update status, and technical details submitted for troubleshooting.
Cloud and support information: product data you choose to sync, information you send to support, and correspondence required to resolve a request.
Website technical information: IP address, browser type, language preference, access time, and necessary security logs.
2. How we use information
We use this information to create and secure accounts, verify email addresses, process orders, deliver licenses and downloads, manage device seats, sync data you choose, provide support, send necessary account or transaction messages, prevent fraud and abuse, and improve reliability and compatibility.
The website uses local storage for necessary preferences such as language, cart, and sign-in state. You can clear these through your browser settings, although some account or shopping features may then need to be set up again.
3. Service providers and sharing
We may provide the minimum necessary information to service providers performing these functions, such as Cloudflare for hosting and storage, an email provider for account messages, and Alipay or PayPal when shown at checkout. The relevant payment provider processes payment details under its own policy.
We do not sell personal information. We do not disclose it to unrelated third parties unless you authorize us, disclosure is necessary to provide the service, the law requires it, or it is needed to protect legitimate rights and safety.
4. International processing
Website infrastructure, email, or payment providers may process information outside your country or region. We select providers appropriate for the service and require safeguards suitable for the nature of the information.
5. Retention
We keep information only as long as needed to provide the service, maintain transaction and licensing records, resolve disputes, protect security, or meet legal obligations. When information is no longer needed, we delete or de-identify it.
6. Your rights
The account page lets you view and manage some account, product, and device information. You may also request access, correction, a copy, or deletion of personal information; withdraw consent where it can be withdrawn; or request account closure. Contact hello@budgieaudio.com from your registered address. We may verify your identity first to protect the account.
If the law requires us to retain transaction, security, or dispute records, we will explain what cannot be deleted immediately and why. Closing an account may make associated licenses, cloud data, and download access unavailable.
7. Security
We use access controls, encrypted transport, secure password hashing, session protection, and log monitoring to reduce the risk of unauthorized access, disclosure, or alteration. No online service can guarantee absolute security. Contact us immediately if you discover a security issue.
8. Children
The service is intended for people who can legally enter into a contract. A minor should use the service and make purchases only with the consent and guidance of a parent or guardian. Contact us if you believe a minor provided information without appropriate consent.
9. Changes to this policy
We may update this policy as our products, services, or legal requirements change. We will provide reasonable notice of material changes through the website, account page, or registered email address, and show a new effective date.
